Serena Wedding Welcome Sign

MATERNITY LEAVE - UPDATE SUMMER 2023

We're not currently taking any new orders for wedding or personalised stationery over the summer so that we can enjoy family time. 

You will find some of our most popular cards and prints on our Etsy Shop which is open over the summer. 

Please email hello@thestationerygarden.com with any questions. 

Thanks so much for your understanding!

-------

TURNAROUND TIMES

We often deliver well within our time frames but we are advising customers to please allow for the following turnaround times whilst we're on Maternity Leave: 

Wall Art and Greetings Cards: 2-5 working days 

Wedding and Event Stationery: No new orders until we are back from Maternity Leave

------ 

PROOFS

Proofs are emailed digitally within 1-2 working days of placing your order and receiving all personalisation information required. Please double check your email address is correct at the checkout as we will use this one to send you your proof. 

Please allow 1-2 days per set of changes.

We will print your order when we have received confirmation by email that you require no further changes and are happy for your design to go to print. 

Please note that not all products include a digital proof so please check the product descriptions or ask if you are unsure. All invitations, save the dates, order of service, menus and seating plans include proofs.

------ 

UK Orders

All orders will be shipped via Royal Mail 1st Class or trackable next day courier for larger orders. Please allow 2-3 days from dispatch to receive your order. We will send you a notification when your order has been dispatched with tracking information (for courier delivery). 

UK Delivery Charges 

Orders under £15 - £0.95 

Orders £15 to £50 - £2.95 

Orders over £50 - FREE 

------

Europe Orders

All orders will be shipped via Royal Mail International Standard Delivery or trackable courier for larger orders. Please allow 3-7 days from dispatch to receive your order. We will send you a notification when your order has been dispatched with tracking information (for courier delivery). 

Europe Delivery Charges 

Orders under £15 - £3.50

Orders £15 to £50 - £12.00 

Orders over £50 - £20.00

------

International Orders

All orders will be shipped via Royal Mail International Standard Delivery or trackable courier for larger orders. We are unable to ship large format print A2 size and above or foamex boards internationally, we are sorry for any inconvenience. Please allow 7-14 days from dispatch to receive your order, depending on ship to country. We will send you a notification when your order has been dispatched with tracking information (for courier delivery). 

International Delivery Charges 

Orders under £15 - £5.50

Orders £15 to £50 - £20.00 

Orders over £50 - £25.00

------

IMPORTANT: We cannot guarantee that you will or will not be charged additional customs duties or taxes where we ship outside the UK. These are charged when your order reaches the destination country and must be paid by the recipient. The Stationery Garden Limited will not be able to reimburse these costs. 

• Add your personalisation text into the space above or email it to us at hello@thestationerygarden.com
• If you’d like to make any small layout changes or change the colour, add your request with your personalisation text. View colour chart. 
• Add matching items to complete your stationery suite.
• We’ll send you a pdf proof by email within 2-3 days. You can request changes or approve your design for print. 
• Once approved, we will print, check and send your beautiful stationery on it’s way to you! 

HINTS & TIPS 

• If you are ordering a seating plan, place cards or table names,  You can send us your table plan in the format you have sent to your venue. Alternatively, you may wish to use our template which you can download here. 
• Please make sure that the information that you send to us is final - we can make minor tweaks up until we send to print but major changes will risk delay to your order which we will not be responsible for. We don’t want this to happen so we’ll always do our best to meet your requests. 
• Any photographs that you send to us (to be included in the final design) need to be high resolution. Photos from social media are unlikely to be of sufficient quality for print.
• We make every effort to help make your stationery perfect, however it’s your responsibility to check all spelling and grammar so please check your proofs carefully and let us know if you need to make any changes.