COVID-19
Please note that there may be delays during the COVID-19 pandemic, however we will communicate this with you wherever possible. Our suppliers and delivery service providers are still operating but are currently experiencing some delays.
TURNAROUND TIMES
We often deliver well within our time frames but we are advising customers to please allow for the following turnaround times:
Wall Art and Greetings Cards: 1-2 working days
Wedding and Event Stationery: 10-14 working days (following approval of proof if included)
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PROOFS
Proofs are emailed digitally within 2-3 working days of placing your order and receiving all personalisation information required. Please double check your email address is correct at the checkout as we will use this one to send you your proof.
Please allow 2-3 days per set of changes.
We will print your order when we have received confirmation by email that you require no further changes and are happy for your design to go to print.
Please note that not all products include a digital proof so please check the product descriptions or ask if you are unsure. All invitations, save the dates, order of service, menus and seating plans include proofs.
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UK Orders
All orders will be shipped via Royal Mail 1st Class or trackable next day courier for larger orders. Please allow 2-3 days from dispatch to receive your order. We will send you a notification when your order has been dispatched with tracking information (for courier delivery).
UK Delivery Charges
Orders under £15 - £0.95
Orders £15 to £50 - £2.95
Orders over £50 - FREE
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Europe Orders
All orders will be shipped via Royal Mail International Standard Delivery or trackable courier for larger orders. Please allow 3-7 days from dispatch to receive your order. We will send you a notification when your order has been dispatched with tracking information (for courier delivery).
Europe Delivery Charges
Orders under £15 - £3.50
Orders £15 to £50 - £12.00
Orders over £50 - £20.00
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International Orders
All orders will be shipped via Royal Mail International Standard Delivery or trackable courier for larger orders. We are unable to ship large format print A2 size and above or foamex boards internationally, we are sorry for any inconvenience. Please allow 7-14 days from dispatch to receive your order, depending on ship to country. We will send you a notification when your order has been dispatched with tracking information (for courier delivery).
International Delivery Charges
Orders under £15 - £5.50
Orders £15 to £50 - £20.00
Orders over £50 - £25.00
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IMPORTANT: We cannot guarantee that you will or will not be charged additional customs duties or taxes where we ship outside the UK. These are charged when your order reaches the destination country and must be paid by the recipient. The Stationery Garden Limited will not be able to reimburse these costs.
