Our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We are only able to offer returns for non-personalised products. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Personalised stationery products cannot be returned due to their customised nature. However, If there is a problem with your order, please contact us within 7 days of receipt and we will do our very best to rectify this for you.
Additional non-returnable items:
- Gift cards
- Downloadable digital products
Please note that The Stationery Garden are not liable for any errors, including spelling mistakes, in stationery orders where you have approved the design. Any reprints required because of this will be classed as a new order and charged in full. We understand how frustrating this can be for you and will do our best to process any reprints quickly and efficiently.
We recommend that you check with us before ordering that your product is returnable to avoid any disappointment.
We know sometimes that things don’t go to plan. If you wish to cancel your order, please let us know as soon as possible.
If you cancel your order within 12 hours of placing it, we will offer you a full refund. After this time we will have started to work on your design and the following applies:
- If you are yet to approve your design proof, we are able to offer you a 50% refund of the product price and a full refund of your delivery charge.
- If you have approved your proof, we are unfortunately unable to cancel your order at this stage as the designs will have gone to print.
Refunds (if applicable)
Once your returned item(s) are received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own postage and delivery costs for returning your item(s). Please note that postage and shipping costs are non-refundable. If you receive a refund, the cost of return delivery cost will be deducted from your refund.
We always recommend using a trackable service to return your items. We don’t guarantee that we will receive your returned item.
If you wish to make a return, please email email@example.com and we will send you further instructions.